LUNA HOTEL Ltd. undertakes to respect the privacy of all its clients and their data will not be available to third parties and will not be used for marketing purposes except with the prior approval of the same. Luna Hotel Ltd. only collects information about clients required to execute the reservation. All information provided from our guests will be kept strictly confidential and available only to those employees who need such as information to perform their duties. All employees of the Luna Hotel Ltd. and business partners are responsible for respecting the policy.
1. AGREEMENT BETWEEN USERS AND LUNA HOTEL Ltd.
Luna Hotel Ltd. highly appreciates and respects the privacy of each guest, and we explicitly state when we need your personal data. If you have booked accommodation in our hotel through a third party which is provider of services that you have booked and paid, your personal data will be used only and exclusively for the purpose of reservation. We will use your personal information in order to notify you about updates and / or actions that are in Luna Hotel Ltd., and where we have prepared for you as our dear and esteemed guest some special offers. In order to promptly notify you about all our innovations, we kindly ask you to inform us if there was a change in your personal data, or if you make a mistake by entering the data.
Official website of Luna Hotel Ltd., is intended for: personal, non-commercial use. It is not allowed to: modify, copy, distribute, display, publish, or in any other way transfer or sell any information, service or product that is published on this site. This site may contain links to other legal and natural persons. These links are for your information only, and Luna Hotel Ltd. is not responsible for the accuracy of the information or the content of these pages.
4. CANCELLATION OF SERVICES
In the event of cancellation of reservation services after the release date has passed or in the case of guest no-show, guest undertakes to pay Luna hotel Ltd. a cancellation fee in the amount of percentages of reserved services as specificied in table below: Cancelled 14 days prior to arrival – 100% Cancelled 15 days prior to arrival – 80% Cancelled 21 days prior to arrival – 50% Cancelled 30 days prior to arrival – 30%